What charges make up a PGW bill?
One is a Weather Normalization Adjustment (WNA). The charge is supposed to go up when the weather is warmer than usual and go down when it colder than normal. PGW says the goal is to make bills more predictable.
However, in this past June bill cycle, something went wrong and many people received unbelievably large bills in a non-heating month. PGW has acknowledged its mistake writing:
“For several billing cycles in June the equation that calculates the WNA for last month’s usage resulted in unusually large WNA charges to a large segment of customers. . . it produced an effect which is not what is intended and is unfair to our customers. . . As a company, we do not believe it is fair for our customers to be impacted by the significant increase. of this monthly charge, particularly as many households confront financial strain in this current economic environment”.
PGW pledged to issue a credit for anyone who was overcharged. Did you get yours? If you have questions, you can call PGW at (215) 235-1000 and ask them to review your bill to ensure you received the full refund.
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